Operations objectives at the Penang Mutiara Case Study

Operations objectives at the Penang Mutiara - Case Study Example Operations performance ensures customer satisfaction hence it is easy to retain them. Operations performance in the hotel industry means ensuring proper service delivery to customers. The management has a task of ensuring the staff deals with the customer in a desired way, for example, the staff must have the ability to portray courtesy to the customers (Slack et al. 40). Since the customers may have various questions concerning services or other matters, the staff should possess relevant skills for answering questions from the customer. They should have sufficient hospitality and the hotel management tips to enable them respond suitably to customer’s needs. The hotel management has a responsibility of ensuring best condition of hotel facilities. This means that buildings, furniture and all equipment that support service delivery to customers are in superb condition. Performing best choice of hardware for the hotel is vital because it creates a good impression of the hotel. Ma nagers should choose best designs for the hotel to enhance durability. This is important because the hotel looks fabulous for a long period. Customer satisfaction commences with the right impression followed by the services (Slack et al. 40). The management is responsible for its functions to ensure competitiveness in the hotel industry. Managers perform planning, coordination and controlling of various issues in business. This is important because the hotel looks fabulous for  the long period.

Having First Child Personal Statement Example | Topics and Well Written Essays - 500 words

Having First Child - Personal Statement Example I experienced these feelings and examined them very closely when my first child, Devin, was sent away from me. It is not possible to put those feelings in words. Although, he was sent to the Hostel for his bright future, yet I missed him. I knew that it was necessary for him to get better opportunities in the future, but sometimes people become so self-centered and selfish, that they don't realize the intensity of the problem. This happens not merely for the individual's own interest but just because of the fear he has to lose something. If I express my feelings before anyone, the first possible question they ask is that if I am that worried about him then what made me choose this option The answer definitely is my desire to see him as a reputable and successful person. His future was more important for me than anything in this world, even more than my emotions and feelings. The aim behind transferring him to a hostel was to provide him with appropriate schooling. It was an emotionally tough experience. I was anxious about the environment of the hostel, the gathering he may have, and the quality of education. It was tough to be separated from my beloved son for such extensive periods. After being separated I came to know about his value in my life. I admired him but did not know that I could miss someone that much. It was all new for me. In the beginning I used to get hyper without any reason.

Abolitionism - African American Essay Example for Free

Abolitionism African American Essay With abolition is found the gateway towards freedom. The African American influence in this area was of great authority especially in rural districts such as Lancaster and Chester Counties (Pennsylvania). In these groups sometimes the blacks worked alone and sometimes they partnered with whites. With this movement, African Americans used brute force to gain what they wanted (Bordewich, 138). Abolitionism was a great aid in spearheading the rights of blacks serving as soldiers. The abolitionism movement was fueled with evangelical religion, which deemed slavery as a sin. With this motto, members of the movement (both white and black) demanded that slavery be done away with, and terminated completely (Glatthaar, 15). The abolition movement is one in which its essential existence is tied integrally with that of African Americans, for it is their freedom which is at stake and is the goal of the movement. In the abolition movement is found the beginnings of the Anti-Slavery Society that has this as its constitution, This Society shall aim to elevate the character and condition of the people of color, by encouraging their intellectual, moral and religious improvement, and by removing public prejudice, that thus they may, according to their intellectual and moral worth, share an equality with the whites, of civil and religious privileges; but this Society will never, in any way, countenance the oppressed in vindicating their rights by resorting to physical force. Here is established the beating heart of the movement, to liberate the black community, and restore to them their God-given rights as humans to live freely, without adversity, without a fundamental challenge to their worth as part of humanity. Conclusion The myriad of influences the African American culture and people had on the Civil War is vast in its subjects, from black soldiers, the abolitionists, to their role in religion, African Americans have proven that their participation in the Civil War is essential. Black soldiers were only given praise and trustworthiness after they had proven themselves in the field of battle as equal compatriots to the Northern white soldier. During the clandestine times of the Underground Railroad, African Americans showed their dedication, and their strength of will through traveling thousands of miles to be free, and then they traversed the same paths in order to allow for other fugitives to find their way to the North. In Frederick Douglass there was found a man who stood for what he believed, not only in speech, but also in action. His deliberate animosity to ignorance in owning slaves helped to fuel the fires of the abolition movement, and thus the public awareness and knowledge of what slavery truly is: a vile creature, distorted with hate, and allowed to live only through dictatorship, and autocracy. McPherson states of the Civil War, â€Å"The Lincoln administration and the Republican press, even antislavery newspapers such as the new York Tribune, declared emphatically that the purpose of the war was the restoration of the Union, and that the issues of slavery and the Negro had nothing to do with the conflict† (22). Without the establishment of the Underground Railroad, the Abolitionist movement, and the fight for freed blacks to become soldiers, the Civil War would not hold for a history about the emancipation of a race, but the unification of a country instead. The ultimate influence that the African Americans had in the Civil War was their participation in all aspects of it; they were not going to be denied their human right to be their own masters, and without their voices and contributions in the war, slavery might not be an old issue. Without the personal stories of African Americans such as Frederick Douglass then the war would be empty of freedom. As McPherson quotes of Susie King Taylor, In this ‘land of the free’ we are burned, tortured, and denied a fair trial, murdered for any imaginary wrong conceived in the brain of the negro-hating white man. There is no redress for us from a government which promised to protect all under its flag. It seems a mystery to me. They say, ‘One flag, one nation, one country indivisible. ’ Is this true? Can we say this truthfully, when one race is allowed to burn, hang, and inflict the most horrible torture weekly, monthly, on another? No, we cannot sing, ‘My country, ‘t is of thee, Sweet land of Liberty’! It is hollow mockery. The Southland laws are all on the side of the white, and they do just as they like to the negro, whether in the right or not†¦(313). African Americans made this their war. Through fortitude and strength of will, they placed their faith in the decency of the Northern states and abolitionists to see the truth of the hate and prejudice in the country. The Civil War would not be about freedom, and the extraction of the activity of slavery in America if not for African Americans. African Americans paved the way for their own rebellion by speaking up, by acting, by using their talents in the field of battle and fighting for themselves, for liberation, for their sisters, brothers, mothers, and fathers. Without the influence of African Americans, the Civil War would have been just about unification. Work Cited Bordewich, Fergus M.Bound for Canaan. The Underground Railroad and the War for The Soul of America. HarperCollins, New York. 2005. Elkins, Stanely. Slavery. University of Chicago Press. 1976. Glatthaar, Joseph T. Forged in Battle: The Civil War Alliance of Black Soldiers and White Officers. The Free Press. New York, 1991. McPherson, James M. The Negro’s Civil War. Pantheon Books. New York, 1965. McPherson, James M. Ordeal by Fire. McGraw Hill. New York. 2001 Tracy, O. 2005. http://www. teacheroz. com/index. htm.

WikiLeaks: Ethics vs Execution

WikiLeaks: Ethics vs Execution WikiLeaks is a website which was founded in 2006 by the Australian Programmer Julian Assange, and its purpose ever since, has been to leak and expose illegal or immoral government actions around the world. WikiLeaks, however, is not a simple hacking group and through careful planning of the release of government documents, it has promoted slander on those who the members of WikiLeaks may not like, therefore unethically promoting a political agenda. However, not everything WikiLeaks has released is of bad taste; some of the documents, in fact, have shown the disgraceful actions which the governments of various countries have committed and tried to hide. This does not excuse the damage to political figures which are named in the released documents. Even though WikiLeaks exposes immoral government actions, this organization must be censored because it unethically promotes slander and harms political figures. WikiLeaks has shown that it wants to foist an anti-establishment opinion upon its readers by slandering and promoting slander against the government. The release of the Iraq War Logs in 2010 by WikiLeaks was very quickly condemned by the United States and United Kingdom who suggested the disclosures put lives at risk. (Karhula). The documents of the leak showed its readers that the government was hiding something from its people and while they were, it should not have been a serious scandal in war times. It should be known that wars have casualties and the files state that civilians in Afghanistan were killed but WikiLeaks promoted the concept that this was a serious issue which would encourage strong distrust and dislike of the government. The release of every secret document in the War in Afghanistan is not necessarily for the peoples benefit as it is a mistake to assume that revealing the entirety of what has been secret will liberate us (Ã…Â ½iÃ…Â ¾ek). While knowing how ones government operates can benefit participation in politics, it is detrimental to the people to know what horrible actions had to be made during a war. The information released by WikiLeaks is also not extraordinary, but rather confirmation of what many perceive the government as. The scandal around WikiLeaks released documents is false because much of the information revealed by WikiLeaks is not extraordinary or revolutionary (Eco 219). Torture and death, ubiquitous in the Iraq War logs and Afghan War Diary, is a subject which many people refuse to discuss even though it is used by the United States in a time of war. While many speak out against torture, it is still used on Americans and by Americans in Foreign countries during a war. The revelations of the WikiLeaks documents are nothing more than a confirmation and detailed explanation of how exactly the United States government and army acts during war. With the lack of truth to the WikiLeaks scandal, the [distribution] to major newspapers (Ludlow) makes it even worse as WikiLeaks promoted its philosophy through mainstream media. By doing this, WikiLeaks was essentially forcing anti-establishmentarianism upon its readers, and forcing a reaction from the government. The two possible reactions from the government would be an increase or decrease in security, which would slowdown efficiency or force the government to stop taking risks, both detrimental to the operation of the United States. Through WikiLeaks methods of releasing information and promoting an anti-establishment belief, it encourages that the United States people slander the governments name, in the hope that the government changes its policies of security. Even though some of the actions performed by WikiLeaks are unethical and detrimental to society, the ideology of freedom of information, is a reasonable and good-natured one. In March 2007, WikiLeaks released the Guantanamo prison camp standard operating manual for the United States military which revealed that some prisoners were placed outside of Red Cross allowed areas, even though the government denied this previously (Karhula). The release of the Guantanamo manual had beneficial implications as it encouraged a better understanding of war and foreign policy from United States citizens. The lie by the government shown by the Guantanamo manual gave insight into how the United States military operated. The release of the Guantanamo manual showed the United States public that there were lies in the government. Even though the Iraq War Logs and Afghan War Diary promoted unreasonable distrust, they both informed the public of the horror of war. The philosophy behind WikiLeaks releases follows hacktivist culture, which in philosophy, is beneficial as the political compass of these hacktivist groups has never pointed true right or true left (Ludlow). WikiLeaks promotion of freedom of information is not meant to sway someone one way or another, it is simply meant to inform and make the reader aware of the world and their government. Even though information may change ones political opinion, WikiLeaks is not trying to force one specific ideology. The leaks are meant to show that the government should not always be trusted, even though they encourage a complete disconnect from, or reconfiguration of the government. It is true that the government should not always be trusted, and the voting public of the United States should understand this. While WikiLeaks execution of releasing information is flawed, the major implication of WikiLeaks is that no government in the world will be able to maintain areas of secrecy if it continues to entrust its secret communications and its archives to the Internet or other forms of electronic memory (Eco 219) which may be beneficial. WikiLeaks is something of a warning to the governments of the world, saying that they cannot entrust secret information to the internet anymore. This fear of being hacked which WikiLeaks has instilled in governments should make them more secure and stronger. Who is to say a terrorist organization cannot hack the United States government like WikiLeaks has? While some may consider WikiLeaks a terrorist group, it is simply doing what a potential terrorist could do in the future without action. WikiLeaks release of information also encourages people to bring about a different functioning of power that might reach beyond the limits of representative democracy (Ã …Â ½iÃ…Â ¾ek) which can be beneficial to United States citizens. The representative democracy of the United States is currently limited in its true ability to represent people, somewhat due to the secrets which representatives could hold. The information released by WikiLeaks works to encourage a better society where people know and like their representatives in the government. While it is true that uprooting the current form of democracy is not going to happen any time soon, WikiLeaks is placing in the minds of its readers that the government is flawed and should be improved. This is not what most readers have gained from WikiLeaks, however, and it has not been successful. Even though WikiLeaks has a generally good philosophy and mission, the execution and results so far have proven to hurt individuals more than help the United States public. This can be seen in the initial reaction to the releasing of 251,000 State Department Cables which may have changed the world (Greenberg 3). Department Cables or telegrams are confidential text messages exchanged between members of foreign embassies and their parent country. The release of the State Department Cables and public reaction made it clear to the Obama administration that people were not in his favor. When Obama said that he would pull troops from Iraq, many believed this to be a reaction to the Iraq War Logs, and while it was good that soldiers would be returning, this may have been against Obamas free will as president. Because of the extreme backlash from the public on the Iraq war logs, the Obama administration was quick to distance itself from WikiLeaks (Thompson-Jones 287). As soon as the leaks ca me out and showed Obama in a bad light, citizens were fast to change opinions of him and this hurt his ability to function as president. While WikiLeaks did not directly attack Obama, the leaks of the United States government hurt him and caused diplomatic issues. Another more prominent instance of WikiLeaks harming a political figure is the Hillary Clinton email scandal. In March 2015, 55,000 pages of supposedly delated emails on a personal account were leaked by WikiLeaks (Thompson-Jones 284) While Clintons leaked emails were not of illegal nature, they distracted the public from her presidential campaign (Thompson-Jones 290) and hurt her image as she was running for president. The leaked emails displayed Clintons poor decisions in foreign policy and must have swayed the opinions of some who were going to vote for her. While WikiLeaks may have not had a direct agenda against Clinton, the leak provided people information against her and reason not to vote. The reason WikiLeaks had such an impact with little repercussions is because the it is almost completely anonymous. One of the most dangerous implications of anonymity is that of assassination politics: assassinating a political figure to achieve a political agenda (Greenberg 117). While Wi kiLeaks does not specifically promote assassination politics, the leaks can be used by anyone how is willing to go to that level. WikiLeaks has not been a direct cause of harm to politicians but it encourages direct harm with the methods it uses to leak information through the press and news stories. WikiLeaks seems to be a good idea, and on the surface, it is, but the implications and reactions to WikiLeaks are detrimental to the United States society and livelihood of some. Even though WikiLeaks should be censored, it most likely never will be, at least not completely. There are still thousands of hackers and whistle-blowers who will continue WikiLeaks if its founder is imprisoned. Word Count: 1616 Works Cited Eco, Umberto. Thoughts on WikiLeaks. Inventing the Enemy, Houghton Mifflin Harcourt, Boston, NY, 2012, pp. 217-222. Greenberg, Andy. Prologue. This Machine Kills Secrets: How WikiLeakers, Cypherpunks and Hacktivists Aim to Free the Worlds Information, Dutton, New York, NY, 2012, pp. 1-8. Karhula, PÃ ¤ivikki. What Is the Effect of WikiLeaks for Freedom of Information? FAIFE Spotlight, IFLA, 5 Oct. 2012, www.ifla.org/publications/what-is-the-effect-of-wikileaks-for-freedom-of-information. Ludlow, Peter. WikiLeaks and Hacktivist Culture. The Nation, Katrina Vanden Heuvel, 29 June 2015, www.thenation.com/article/wikileaks-and-hacktivist-culture/. Thompson-Jones, Mary. 251,287 Leaked Cables. To The Secretary: Leaked Embassy Cables and Americas Foreign Policy Disconnect, W.W. Norton and Company, New York, NY, 2016, pp. 24-34. Ã…Â ½iÃ…Â ¾ek, Slavoj. Good Manners in the Age of WikiLeaks. London Review of Books, Nicholas Spice, 20 Jan. 2011, www.lrb.co.uk/v33/n02/slavoj-zizek/good-manners-in-the-age-of-wikileaks.

Symbolism Of Death :: essays research papers

In â€Å"The Lottery† by Shirley Jackson, she speaks much about tradition in a small town in which many have been lost over the years. The black box, which Shirley speaks about in the beginning of the story, is of great importance. The black box represents the entrapment of tradition and the change over time. It is the trapping of tradition because now that it is worn and ragged they still do not want to change it because it is tradition. Along with the box changing many people’s views on The Lottery, it also lets the town’s people stand strong by themselves. Shirley Jackson in â€Å"The Lottery† uses symbolism and irony to foreshadow death. Although the towns’ people are gathering for a lottery drawing there is an air of nervousness about the event. From start to finish there is an overwhelming sense that something terrible is about to happen due to the authors deep use of foreshadowing. The setting and irony of the story starts when the day is described as a bright sunny day and all the towns’ people are looking forward for the Lottery on the big day, but not knowing the big day ends in death. Mrs. Hutchinson, as is seen later, is the only one who rebels against male domination, although only unconsciously. "She tapped Mrs. Delacroix on the arm as a farewell and began to make her way through the crowd" (318). The word "farewell" is used as foreshadowing to the climax of the story (318). Normally when a person enters a crowd of people they are greeted, but not Mrs. Hutchinson for she is obviously â€Å"leaving.† Although they are gathering for a lottery drawing there is an air of nervousness about the event. Shirley Jackson uses an abundance of foreshadowing, which indicates, to a degree, what is about to happen to the winner of the lottery drawing. There is at least one indicator within each individual paragraph, which lets the reader know that the lottery is disturbing, and that the people of the town are not looking forward to its commencement. The Lottery takes place on a clear, sunny, June day. It does not take long for the skies to turn gray as she introduces the readers to the black box. The black box is the central symbol of the short story. It suggests both death and necessity of change due to a combination of the passage of time and population expansion.

Ebola And Marburg Viruses :: Ebola Hemorrhagic Fever (Ebola HF)

The Ebola and Marburg viruses are extremely lethal viruses that have placed repugnant thoughts on the minds of many people that have any background knowledge on this field of viral infections. Where does it come from? Where does it hide? What could it do to me? As these questions burn holes in the minds of many people, something should be done to learn more about these horrendous viruses. People sometimes become scared stiff from the thought of the bone-chilling effects from these viruses, and had good reason to. "Ebola, the slate wiper, did things to people that you did not want to think about. The organism was too frightening to handle even for those who were comfortable and adept in space suits." (paperback pg.63-64 - Project Ebola). A large, shy man by the name of Gene Johnson was the first pioneer to venture out to find the roots of the Ebola and Marburg viruses. Gene spent many years in Central Africa looking for these viruses. After digging up virtually every piece of land in Central Africa, Gene Johnson wound up without a single case or report of a virus. A man by the name of Charles Monet and a young boy referred to in this book as Peter Cardinal both contracted the same level 4 hot virus. There is only one connection between Charles and Peter. "The paths of Charles Monet and Peter Cardinal had crossed at only one place on earth, and that was inside Kitum Cave." (pg. 140 - Cardinal). Kitum Cave is where the virus is expected to be living or where the history of the Ebola virus lays. So Kitum Cave is where the search for the deadly virus begins. Led by Gene Johnson, the team members on the Kitum Cave expedition set up many differing animals inside the cave with the hope that one of the animals would contract the virus. Even though the expedition's results came out negative, Kitum Cave is still the only logical place where the virus thrives. There have been a handful of outbreaks as the cause of a shipment of monkeys to a civilized community. For example, this occurred from a monkey shipment to an old city in central Germany. Killing 7 out of the 31 people it infected, this virus would later be named after the city it erupted in, Marburg. The monkeys posed as the host in this terrifying disaster. The possibility that humans are the natural host is very, very unlikely. "...its original host was probably not monkeys, humans, or guinea pigs but some other animal or insect

Stefan’s Diaries: Origins Chapter 16

It was the lone hoot of an owl–a long, plaintive sound–that caused my eyes to snap open. As my eyes adjusted to the dim light, I felt a pulsing pain on the side of my neck that seemed to keep time with the owl's cries. And suddenly I remembered everything–Katherine, her lips drawn back, her teeth sparkling. My heart pounding as though I were dying and being born all at the same time. The awful pain, the red eyes, the dark black of a dead sleep. I glanced around wildly. Katherine, clad only in a necklace and a simple muslin slip, sat just steps away from me at the basin, washing her upper arms with a hand towel. â€Å"Hello, sleepy Stefan,† she said coquettishly. I swung my legs out of bed and tried to step out, only to find myself tangled in the sheets. â€Å"Your face,† I babbled, knowing I sounded insane and possessed, like a town drunk stumbling out of the tavern. Katherine continued to run the cotton cloth along her arms. The face I'd seen last night was not human. It had been a face filled with thirst and desire and emotions I couldn't even think to name. But in this light Katherine looked lovelier than ever, blinking her eyes sleepily like a kitten after a long nap. â€Å"Katherine?† I asked, forcing myself to look into her eyes. â€Å"What are you?† Katherine slowly picked up the hairbrush on her nightstand, as if she had all the time in the world. She turned to me and began to run it through her luxurious locks. â€Å"You're not afraid, are you?† she asked. So she was a vampire. My blood turned to ice. I took the sheet and wrapped it against my body, then grabbed my breeches from the side of the bed and pulled them on. I quickly shoved my feet into my boots and yanked on my shirt, not caring about my undershirt, still on the floor. Fast as lightning, Katherine was at my side, her hand gripping my shoulder. She was surprisingly strong, and I had to jerk sharply to wrench myself away from her grasp. Once free, Katherine stepped back. â€Å"Shhh. Shhh,† she murmured, as if she were a mother soothing a child. â€Å"No!† I yelled, holding my hand up. I would not have her try to charm me. â€Å"Y ou're a vampire. You killed Rosalyn. Y ou're killing the town. Y are evil, ou and you need to be stopped.† But then I caught sight of her eyes, her large, luminous, seemingly depthless eyes, and I stopped short. â€Å"You're not afraid,† Katherine repeated. The words echoed in my mind, bouncing around and finally taking residence there. I did not know how or why it was so, but in my heart of hearts, I suddenly wasn't afraid. But still †¦ â€Å"Y are a vampire, though. How can I abide ou that?† â€Å"Stefan. Sweet, scared Stefan. It will all work out. Y ou'll see.† She cupped her chin in my hands, then raised up on her tiptoes for a kiss. In the near sunlight, Katherine's teeth looked pearly white and tiny, and nothing like the miniature daggers I'd seen the night before. â€Å"It's me. I'm still Katherine,† she said, smiling. I forced myself to pull away. I wanted to believe that everything was the same, but †¦ â€Å"Y ou're thinking of Rosalyn, aren't you?† Katherine asked. She noticed my startled expression and shook her head. â€Å"It's natural that you'd think I could do that, based on what I am, but I promise you, I did not kill her. And I never would have.† â€Å"But †¦ but †¦, † I began. Katherine brought her finger to my lips. â€Å"Shhh. I was with you that night. Remember? I care about you, and I care about those you care about. And I don't know how Rosalyn died, but whoever did that†Ã¢â‚¬â€œa flash of anger flickered in her eyes, which, I realized for the first time, were flecked with gold–â€Å"they give us a bad name. They are the ones who scare me. Y may be scared to walk ou during the night, but I am afraid to walk during the day, lest I be mistaken for one of those monsters. I may be a vampire, but I do have a heart. Please believe me, sweet Stefan.† I took a step back and cradled my head in my hands. My mind whirled. The sun was just beginning to rise, and it was impossible to tell whether the mist hid a brilliant sun or a day of clouds. It was the same with Katherine. Her beautiful exterior cloaked her true spirit, making it impossible to ascertain whether she was good or evil. I sunk heavily to the bed, not wanting to leave and not wanting to stay. â€Å"Y need to trust me,† Katherine said, sitting ou down beside me and placing her hand on my chest so she could feel my heart beat. â€Å"I am Katherine Pierce. Nothing more, nothing less. I'm the girl you watched for hours on end after I arrived two weeks ago. What I confessed to you is nothing. It doesn't change how you feel, how I feel, what we can be,† she said, moving her hand from my chest to my chin. â€Å"Right?† she asked, her voice filled with urgency. I glanced at Katherine's wide brown eyes and knew she was right. She had to be. My heart still desired her so much, and I wanted to do anything to protect her. Because she wasn't a vampire; she was Katherine. I grabbed both of her hands, cupping them in my own. They looked so small and vulnerable. I brought her cold, delicate fingers to my mouth and kissed them, one by one. Katherine looked so scared and unsure. â€Å"Y didn't kill Rosalyn?† I said slowly. Even as ou the sentence left my lips, I knew it to be true, because my heart would break if it weren't. Katherine shook her head and gazed at the window. â€Å"I would never kill anyone unless I had to. Unless I needed to protect myself or someone I loved. And anyone would kill in that situation, wouldn't they?† she asked indignantly, jutting out her chin and looking so proud and vulnerable that it was all I could do not to take her in my arms right then. â€Å"Promise you'll keep my secret, Stefan? Promise me?† she asked, her dark eyes searching mine. â€Å"Of course I will,† I said, making the promise as much to myself as to her. I loved Katherine. And yes, she was a vampire. And yet †¦ the way the word came out of her mouth was so different from the way it sounded when Father said it. There was no dread. If anything, it sounded romantic and mysterious. Maybe Father was wrong. Maybe Katherine was simply misunderstood. â€Å"Y have my secret, Stefan. And you know ou what that means?† Katherine said, throwing her arms around my shoulders and nuzzling her cheek against mine. â€Å"Vous avez mon coeur. Y have ou my heart.† â€Å"And you have mine,† I murmured back, meaning every word.